Frequently Asked Questions
We provide debt collection services to a number of clients to collect outstanding debt.
If you have received a call, SMS or letter from us, it is important that you contact us so that we can discuss the matter and reach a resolution with you.
Below we have tried to answer the questions we are most frequently asked. However, if you still have a question, feel free to contact us.
Please contact one of our advisors on 01926 758736. We are open from 9.00am – 6.00pm Monday to Thursday and 9.00am – 5.30pm on Fridays.
Did you know you can manage your account online where you can view your account details, set up a payment plan, make payments and other options. Why not register today in a few simple steps. Already registered? Log in to your account.
You can also email us at info@qdrsolicitors.com. If we do not already hold your email address on our file, we will require you to confirm some security details so that we can discuss the matter with you.
You can write to us at QDR Solicitors, Olympus Avenue, Leamington Spa, CV34 6BF
If you are struggling financially, help and advice can be obtained from the below organisations:
If you are dealing with a Debt Management Company, please pass a copy of our letter to them and we will deal with them directly. We would appreciate you contacting us and letting us know if you are with a Debt Management Company so that we can update our records accordingly.
If you believe that you do not owe the outstanding balance, please contact us to enable us to investigate.
We appreciate that managing your debts can be difficult and want to help reach a resolution with you. It is important that you contact us so that we can discuss the matter and understand your circumstances. If you do not contact us, we may be instructed to commence litigation action.
A letter before claim informs you of our intention to initiate Court Proceedings if we do not hear from you. If you have received a letter before claim, please contact us to enable us to reach a resolution and avoid any Court action.
You will need to respond to the County Court claim pack within 14 days of the date the claim pack is deemed as served.
There are a number of options available to you and further information can be found in the guidance notes which accompany the claim form.
If you are in a position to pay the full amount of the claim, within 14 days of the claim served date, the claim will be discontinued.
The Court can also offer assistance on the Court procedures, and guidance on how to complete the forms. You can also contact your local Citizens Advice Bureau for free independent legal advice.
A County Court Judgment (CCJ) is a court order instructing you to pay a specified sum of money. If a CCJ is obtained, your balance will increase due to legal costs added to your account.
A County Court Judgment will appear on your credit file for 6 years after the Judgment date. If you are able to pay the full amount of the Judgment in cleared funds within one month of the Judgment date, it will be removed from the Register of Judgments, Orders and Fines. If the amount of the Judgment is paid after one month of the Judgment date, you can have the Judgment marked as satisfied and obtain a certificate of satisfaction from the Court. However, the Judgment will remain on your credit file for 6 years after the Judgment date.
Yes there are a number of ways a County Court Judgment can be enforced including:-
Attachment of Earnings Order – this is an Order requiring your employer to deduct a specified amount of money from your wages on a weekly or monthly basis.
High Court Writ/Warrant of Control – this involves the Bailiff/Sheriff attending your property and they may seize assets which they will subsequently sell use the proceeds of sale to settle the Judgment.
Charging Order – A Final Charging Order secures the debt against an asset, normally residential premises where you hold a beneficial interest. Providing there are sufficient funds available, upon sale of the property, the debt will ordinarily be discharged.
Bankruptcy - you are declared bankrupt, all of your assets will belong to the Trustee in Bankruptcy. You will not be able to apply for credit and you will be unable to act as a director of a company.
Under the Data Protection Act 1998, we have an obligation to protect personal data and must ensure that we are speaking to the correct person before we can discuss an account.
Yes, all telephone calls are recorded.
We would appreciate it if you could contact us on 01926 758736 or email us at info@qdrsolicitors.com to let us know.
You can easily manage your account online where you can make a payment or set up a payment plan by Direct Debit, Debit Card or All Pay card.
Alternatively, please contact us on 01926 758736 to discuss your payment options.
Pay by Cheque: Please make payable to QDR Solicitors and send to Olympus Avenue, Leamington Spa, CV34 6BF
You can register to manage your account online and see your options available, including completing a budget assessment. Already registered? Log into your account.
Register to manage your account online, here you will see what options you have available to clear your balance, you can also complete an affordability assessment here if available using our budget tool. Already registered? Log into your account.
Alternatively please contact one of our advisors to discuss your account and the options available.
QDR Solicitors is regulated by the Solicitors Regulation Authority (SRA) under reference 427848
QDR Solicitors is committed to treating customers fairly and consistently. We acknowledge that we may not always get it right so if something has gone wrong, it’s important that you let us know. If you wish to make a complaint, please call us on 01926 758736, email us at customerassurance@qdrsolicitors.com or write to us at:
Customer Assurance Team
QDR Solicitors
Olympus Avenue
Leamington Spa
Warwickshire
CV34 6BF
Some of our accounts fall into the jurisdiction of the Financial Ombudsman Service (FOS) and we will let you know if this is the case in our Final Response to you.
If you remain dissatisfied you have the right to take the matter further by referring your complaint to the FOS (if your account falls into their remit) within 6 months of the Final Response being issued.
You can contact the Financial Ombudsman Service by:
Telephone on 0845 0800 1800
Website: www.financial-ombudsman.org.uk
You can easily manage your account online where you can make a payment or set up a payment plan by Direct Debit, Debit Card or All Pay card.
Alternatively, please contact us on 01926 758736 to discuss your payment options.
Pay by Cheque: Please make payable to QDR Solicitors and send to Olympus Avenue, Leamington Spa, CV34 6BF
You can register to manage your account online and see your options available, including completing a budget assessment. Already registered? Log into your account.
Find our Complaints Procedure for a consumer credit matter here
If we have contacted you in relation to the recovery of any other outstanding balance such as parking charges, veterinary bills or government debt you can see our complaints procedure here.
A copy of our Complaints Procedure can be found here
Received a letter from us in relation to a Parking Charge Notice?
A Parking Charge Notice (PCN) is issued to a vehicle parked in breach of the Terms and Conditions of parking on private land. This is not to be confused with Penalty Charge Notice. PCN’s can be affixed to a vehicle or sent through the post. The notice issued to the driver of the vehicle explains the time frames for payment, how payment can be made and also how to appeal the parking charge. Both payments and appeals can be made by post or on-line.
If you have received a Penalty Notice, it is because the private land in question is being managed under Railway Byelaws; the Protection of Freedoms Act does not apply in this instance, and the Owner of the vehicle is liable for the penalty.
Yes. A recent judgment handed down by the Supreme Court (Parking Eye v Beavis) was handed down on 04 November 2015; the judgment confirms parking regimes which impose charges where motorists overstay or breach the terms of their contractual licence to park are enforceable charges.
If you were not driving the vehicle when the PCN was issued, you will have been given the opportunity to transfer liability to the driver within 28 days of receiving the PCN. If you did not do this, you will remain liable as the keeper of the vehicle, and we cannot consider transferring liability to a third party once we have been instructed to collect the balance.
No. Once the Parking Charge Notice reaches QDR Solicitors, the time for appealing the PCN has passed, and we have been instructed by our client to collect the outstanding balance in full. We cannot consider any forms of appeals at this stage. Once the PCN has been passed to QDR Solicitors, the time for appealing to POPLA (Independent Body) has also passed. Please do not contact us to appeal your PCN, as this will not be considered.
If you choose to ignore your PCN or refuse to pay, our client may instruct us to take legal action, which entails the client issuing a claim, which could result in you having a County Court Judgement issued against you, if successful. You will remain liable for the outstanding balance plus court costs.
Still need help?
If you have not found the answer to your query in our FAQ, please contact one of our advisors on 01926 758736. We are open from 9.00am – 6.00pm Monday to Thursday and 9.00am – 5.30pm on Fridays.
Alternatively, you can email us at info@qdrsolicitors.com. If we do not already hold your email address on our file, we will require you to confirm some security details so that we can discuss the matter with you.
You can also write to us at QDR Solicitors, Olympus Avenue, Leamington Spa, CV34 6BF
