A pandemic could have impacted you in a variety of ways, in particular your income may have reduced, or you may now be finding it more difficult to manage your finances.
I am struggling financially; how can you help?
If you find you are struggling financially due to your situation and are experiencing financial hardship, you can use our self-service portal to assess your financial situation using our budget tool to support you with your budgeting.
If you already have a repayment plan with us, you can use our self-service portal to change your payment amount, payment date or the payment method.
What to do if your income changes?
If you can’t afford to make any payment and need time to manage your situation, you can register or login in to our self-service portal and select to take breathing space. By doing this, we can give you some time and space to focus on getting further help without worrying that we’ll be contacting you.
How do I know what I can afford to pay?
If your income has changed or is likely to change, you can use our budget tool to calculate how much you will be able to afford. You can also amend your payment schedule by selecting amend my plan on the home screen, if you already have a payment plan in place with us.